About Us Party Plaza is a family-run business, and is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] bournemouthballoons [dot] com.
Our Contact details:
215 Seabourne Road Southbourne Bournemouth Dorset BH5 2HL United Kingdom
Phone: 01202 420284
Fax: 01202 420284
Email: sales [at] bournemouthballoons [dot] com
Company number: <Put company number here>
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit and debit card payments via Visa and Mastercard, we do not accept American Express. We do not charge for any item until it is ready to ship. Back ordered items are not charged for until they are shipped. You may send your credit/debit card information via phone, fax, snail mail or over the Internet.
We reserve the right to decide when a contract with a customer is formed. We are not bound to supply the goods ordered until the order is accepted by us, that is until the goods are picked awaiting dispatch and payment is taken.
Shipping And Handling Our standard carriage cost is £2.95 for a 7 working day delivery to mainland United Kingdom addresses.
Our 2-3 working day delivery service again applies to mainland UK and costs £5.95.
(Please note that when calculating the delivery service you require, the above services do not include Saturday, Sunday or Bank Holidys in the delivery times stated.)
Our Next Day signed for service is £7.95 and orders should be received before 1pm. This service may exclude the Scottish Highlands and Islands (we will advise you if we can provide a next day service to these areas and the cost before dispatch). We dispatch via Royal Mail, Parcel Force or our own courier, depending on the size of the order and how soon it is required.
The Next Day service does not cover deliveries required on a Saturday, please telephone 01202 420284 if you require delivery on a Saturday. Please note there is a surcharge for this service.
Overseas orders: a shipping charge is not included when you complete your order - we will calculate the delivery cost for an order to be shipped overseas and send you an additional PayPal invoice accordingly.
Delivery Schedule If you do not require your goods urgently you should use the 7 working days delivery service, or for a quicker delivery, use our 2-3 working days service which applies after the day we receive your order. Our next day service which is a signed for service guarantees delivery the next working day if you order by 1pm on the previous day. For Saturday deliveries, please phone 01202 420284 as there is a surcharge for this service.
Deliveries may be affected by seasonal demand or events outside our control, so you should plan well in advance if your party goods are required for a particular event. If the goods are required urgently, they can be dispatched via our guaranteed next day delivery service if the order is received before 1pm. This service may exclude the Scottish Highlands and Islands, we will advise you if we can provide a next day delivery service to these areas and the additional cost before dispatch.
Please let us know if goods are required by a certain date. If for any reason we cannot deliver the order in time, we will contact you and you will then have the option to cancel all or part of the order.
Responsibility will not be accepted for consequential loss or damage occasioned by errors or delay in delivery.
Back Orders If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges VAT at the current rate is included in all prices.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We choose our stock carefully, only carrying those lines which we consider to be up to our high standards. However, due to the nature of our products, we are unable to offer guarantees.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 420284 (International +44 01202 420284) or fax us on 01202 420284 or write to us at 215 Seabourne Road Southbourne Bournemouth Dorset BH5 2HL United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy You have the right to cancel your order within seven working days of receipt of goods. Notification must be in writing and the goods should be returned in a new condition, unused or unworn and in the original packaging. The cost of return is the responsibility of the customer. We cannot accept responsibilty for returned goods if they are lost in transit to us. It is the customer's responsibility to obtain a free Proof of Posting Certificate or adequately insure the goods against lose. A full refund will be given within 30 days of cancellation.
Remittance Terms All orders must be paid for before we can dispatch them. Prices are effective from January, and orders are accepted subject to our right to adjust prices quoted, to take account of changes in our costs. Your consumer's statutory rights are not affected.